WhatsApp Commerce for SMEs

Merchant-owned WhatsApp accounts, shared commerce automation.

Checking API

Access

WhatsApp Connection

No merchant selected

Not connected
SignupWaiting
WebhookChecking
Accounts0 connected
Advanced Cloud API-only migration
Use this only if the merchant is intentionally disconnecting the number from the WhatsApp Business App. Existing app numbers should use coexistence.
For this merchant, leave coexistence checked. Meta should show “connect your existing WhatsApp Business account”, not “Add your WhatsApp phone number”.

Dashboard

No merchant selected
Sales today0
Orders today0
Unread messages0
Open chats0

WhatsApp Commerce for SMEs Inbox

Inbound customer messages, bot processing state, and outbound responses.

Select a conversation

Messages appear here for app-review evidence.

Low Stock

Recent Orders

WhatsApp Settings / Templates

Create a Meta message template for whatsapp_business_management review.

Management
Connect a WhatsApp account, then create or refresh templates.

Orders

Review customer orders, fulfilment status, and payment state.

Login and choose a merchant to view orders.

Transactions

Track payment provider events and their linked orders.

Login and choose a merchant to view transactions.

Subscription

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Login to view subscription.

Available Packages

Usage

Billing History

Payment Methods

Choose how customers pay for orders and how subscription payments are collected.

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Login and choose a merchant to manage payment methods.
Online USSD sends a verification code to the merchant payment number before it can be enabled. Lipa Number is shown to customers in the WhatsApp checkout message. Cash on Delivery remains a manual payment.

Online USSD balance

Withdraw successful Online USSD collections to the verified merchant number.

Login and choose a merchant to view the withdrawable balance.
TZS 0.00
Available to withdraw
Not verified
Verified payout number
ClickPesa’s published mobile payout charge is added to the payout debit. The exact charge and total debit are shown from ClickPesa before confirmation.

Withdrawals

Products